NEW LEAF PRIMARY CARE
NEW LEAF BEHAVIORAL HEALTH PLLC
NEW LEAF BILLING, CODING, and AUDITING SOLUTIONS, LLC
Understanding Your Medicare Advantage Plan and How It Works with Our Practice
Many patients believe that because they have a Medicare Advantage (MA) Plan, they “still have Medicare.” While that’s partially true, it’s incredibly important to understand that Medicare Advantage, also known as Medicare Part C is not the same as traditional Medicare. Misunderstanding how these plans work can result in billing issues, denied services, and frustrating delays in your care.
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Let’s break it down.
Medicare Advantage vs. Traditional Medicare
When you enroll in a Medicare Advantage Plan (like Aetna, Humana, UnitedHealthcare, Blue Cross, etc.), you are no longer receiving your healthcare coverage directly from traditional Medicare Parts A and B. Instead, you are voluntarily assigning your benefits to a private insurance company that contracts with the federal government to administer your care. This private insurer, not Medicare now manages your coverage, sets the rules, decides what gets approved or denied, and determines how much they’ll pay.
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With traditional Medicare, you can see any provider nationwide who accepts Medicare, no referrals or prior authorizations required for most services. But under Medicare Advantage, you’re bound by the rules of your plan’s network (HMO or PPO), which may require prior authorizations, limit your access to certain providers, and result in higher out-of-pocket expenses depending on the service.
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So, while you may still say you "have Medicare," the reality is that your coverage and access to care are now fully managed by a private insurance company.
Your Legal Protections Under
Federal Law
Despite all of that, Medicare Advantage plans must comply with federal law and provide coverage for all the same medically necessary services as traditional Medicare.
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Understanding Medicare Advantage Plan Obligations Under Federal Law which is mainly found under Title 42 of the Code of Federal Regulations (CFR), Part 422
Here’s what the law says:
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42 CFR § 422.100 and § 422.101 require Medicare Advantage plans to cover all basic benefits in a manner equivalent to Original Medicare. This means that if a service is covered under traditional Medicare, the Medicare Advantage plan must also cover and reimburse it.
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42 CFR § 422.214 states that providers who are not contracted with the MA plan may still treat enrollees and be reimbursed at Medicare’s fee-for-service rates. The MA plan must pay the provider directly at the traditional Medicare fee-for-service rate, and the provider does not have to be in-network or contracted. As long as the provider agrees to accept Medicare rates and furnishes a covered benefit, the plan is legally obligated to process and pay the claim under the same rules as traditional Medicare. Any refusal to pay solely based on non-participation in the plan's network violates federal regulation and may constitute noncompliance subject to CMS enforcement.
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42 CFR § 422.504(g) affirms CMS’s authority to enforce compliance through audits and oversight. CMS mandates compliance through sub-regulatory guidance and audit authority under 42 CFR § 422.504(g).
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42 U.S.C. § 1395w-22(a)(1)(A) guarantees that MA enrollees are entitled to the same benefits as traditional Medicare beneficiaries.
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Social Security Act § 1852(k)(1) mandates Medicare Advantage plans must provide for reimbursement for services provided by noncontracted providers in accordance with rules similar to those under Medicare Parts A and B.
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CMS Medicare Managed Care Manual, Chapter 4 states MA organizations are required to provide enrollees, through the provision of benefits, access to all Medicare-covered services (as defined in Title XVIII of the Social Security Act), even if they are provided in an alternative manner.
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CMS Medicare Managed Care Manual, Chapter 6 outlines that non-contracted providers must be paid based on the Medicare fee schedule minus applicable cost-sharing.
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Bottom line: Even if we are not in-network with your MA plan, if the service is covered under traditional Medicare, your plan must cover and pay for it.
Our Status with Medicare Advantage Plans
At New Leaf Behavioral Health, we are not contracted with major Medicare Advantage plans such as Aetna, Blue Cross Blue Shield, Cigna, Essence, Humana, UnitedHealthcare, or Wellcare. This means we are considered out-of-network. But that does not mean you cannot be seen or that your care won’t be covered.
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As long as the service we provide is covered under traditional Medicare and we agree to accept Medicare’s rates (which we do) then your Medicare Advantage plan is legally required to process and pay the claim.
​What Does This Mean for You?
When you receive care from us:
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We bill your Medicare Advantage plan directly.
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Because we are out-of-network, your plan may process the claim differently and you may be responsible for a larger share of the cost.
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Once your plan yearly deductible is met:
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Medicare pays 80% of the allowed amount.
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You are responsible for 20% coinsurance, just like with traditional Medicare.
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For example, if the Medicare-approved amount for a CPT code is $100, your plan pays $80, and you pay $20.
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While your plan is obligated to reimburse us, it may not do so promptly. In some cases, patients may be asked to pay upfront and submit for reimbursement. We always try to minimize this burden and advocate on your behalf.
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Also, don’t forget: your red, white, and blue Medicare card is no longer valid at appointments. You must present your Medicare Advantage insurance card at every visit, as that is now your actual insurance coverage.
Why Choose New Leaf?
Because We Know How to Fight for You
At New Leaf Behavioral Health, you’re not just getting care from any provider you’re working with a powerhouse in both psychiatric care and insurance accountability.
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Our founder and board-certified Psychiatric Mental Health Nurse Practitioner, Crystal, isn’t just a savant in mental health. She’s also a Certified Professional Medical Auditor (CPMA), Certified Professional Biller (CPB) and Certified Professional Coder (CPC) Translation? She doesn’t just know how to treat depression, anxiety, ADHD, and dementia; she knows exactly how to hold insurance companies accountable when they try to deny or delay care.
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She’s well-versed in Medicare law, CFR 422, ERISA regulations, and every loophole that insurers try to exploit. If anyone can make an insurance company play by the rules, trust us, it’s her.
Have Questions?
We’re Here to Help.
We know insurance is complicated. If you’re confused about your coverage, unsure what your plan will pay, or worried about getting reimbursed, just ask. We’re here to guide you through the process.
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Because at the end of the day, you have the right to choose your provider, and we’re honored when you choose us.