Buckle up. We’re about to wreck everything you thought you knew about insurance.
 

Hosted by Crystal Stone, double board-certified Psychiatric Mental Health and Family Nurse practitioner, CPMA, CPB, CPC and your favorite insurance industry problem  Tenacious AF is the no-fluff, tell-it-like-it-is no-holds-barred podcast dedicated to everything insurance-related. 

This is about insurance, the confusing, frustrating, profit-driven system that controls how providers get paid and how patients get care.
 

This podcast does not provide medical advice, clinical recommendations, or treatment discussions.  This is strictly for insurance education and empowerment for providers, billers, coders, and even patients who are tired of getting run over by red tape and excuses.
 

Tenacious AF is a raw, unapologetic podcast created to help:
 

• A crash course in how insurance really works (and how it works against you)

• An insider look into the tactics insurance companies use to avoid paying claims

  • Providers make sense of billing and coding to stop losing revenue.

  • Providers drowning in denials.

  • Providers deserve to get paid for the work they do.

• A resource to help patients understand their own benefits and why they’re paying more and getting less.

  • Patients deserve transparency not mystery bills, denials, or gaslighting.

• A lifeline for providers and billing teams who are doing everything right and still getting screwed.

  • Billers and coders get the knowledge and leverage they deserve with the tools to fight denials and win.

• And because most of us were never taught how to navigate this system we were just thrown into it.

• Anyone who’s ever heard “That’s not a covered benefit” and wanted to scream

 

What We Talk About:
 

This podcast is your crash course in the chaos of insurance translated into plain English (not adjuster-speak), minus the fluff, and packed with the tools no one gave you.
 

We cover:
 

• How insurance really works and why it often doesn’t

• Insurance basics for patients and providers who were never taught this stuff

• The dirty truth about “clean claims” and why they still get denied

• How to submit claims like a pro and appeal denials like a savage

• Mental health billing nightmares, because yes, they’re a special kind of broken

• Patient education that should’ve come with the insurance card

• Why your “covered” service still triggered a bill

• Medicare vs Medicare Advantage and the trap no one warns you about

• Prior authorizations, overpayments, and ERISA protections they hope you never learn about

• Deductibles, copays, coinsurance, and all the fine print they bet you won’t read

• Fighting back using laws they don’t want you to cite

• Provider burnout from billing battles and how to protect your peace

• Talking to patients about insurance without losing your damn mind
   

If it has a denial code, a loophole, or a fax that “never arrived,” we’re talking about it.
 

Who Should Tune In
 

• Providers who are tired of chasing payments

• Billers & coders who want clarity, leverage, and confidence

• Patients who want to stop being blindsided and further understand their own “coverage”

• Anyone who’s ready to stop asking why and start demanding answers

 

Tenacious AF is where healthcare meets grit, education meets sarcasm, and real talk meets the fine print.
 

This podcast is here to pull back the curtain, expose the game, and give you the knowledge you need to fight smarter whether you’re coding, billing, appealing, or just trying to afford a damn follow-up visit.
 

We’re definitely not siding with the insurance company.  Because knowledge is power and we came to collect.
 

We are laser-focused on the business of healthcare, because the system is stacked against the very people it's supposed to serve, and no one handed us a manual.  Insurance companies are counting on you not knowing how this works and that’s exactly why you should.